Why Customer Experience?
In today’s competitive marketplace, you need to ask yourself only one question when it comes to a superior customer experience. How can you make it easier for your customers to do business with you?
A recent Customer Experience Board surveyed 97,000 customers and found that meeting and even exceeding customer expectations still doesn’t cut it in going above and beyond. For starters, they want seamless accessibility and minimal effort on their part.
A recent McKinsey Customer Experience Survey of 27,000 US consumers across 44 industries found that companies that focus on services, such as customer onboarding and problem solving, experienced positive results.
In fact, these companies achieved a 20 percent increase in customer satisfaction and a 10-15 percent increase in revenue growth. What’s the best outcome you can expect from a powerful and engaging Customer Experience? Long-term customer loyalty.
Ready. Set. Get Ready for the Future.
In a Customers 2020 Report, it’s predicted that Customer Experience will surpass price and product as key brand differentiators by 2020. Can your business afford to wait that long? Can your customers? Do you need help getting started today? Do your Customer Experience strategies need a tune-up?
Contact Küster Design today for a FREE No Obligation Consultation and to discuss our Customer Experience Evaluation.